1. Go to the link: http://portal.defenx.com/login
2. Log on with USERNAME and PASSWORD (the same ones used during the first registration process of the application).
3. On the resulting page, CLICK on the RED button corresponding to the device you want to clean. All information regarding the license and the device will be removed.
4. Download and install DEFENX MOBILE SECURITY SUITE on the new device.
5. Make the registration RE-USING the license received by SMS or Email after successful subscribing to the service. The service availability is maintained for all the remaining days until the natural expiration of the period (monthly for 3 Italy users) also on the NEW NUMBER.
6. Be sure to register using the same email and password used in the previous registration.

To reuse a license that you had on another device, you'll have to remove the mobile previously associated with the license.

1. Go to the link: http://portal.defenx.com/login
2. Log on with USERNAME and PASSWORD (the same ones used during the first registration process of the application).
3. On the resulting page, CLICK on the RED button corresponding to the device you want to clean up. All information regarding the license and the device will be removed.
4. Download and install DEFENX MOBILE SECURITY SUITE on the new device.
5. Make sure to register RE-USING the license received the first time via SMS or Email after subscribing successfully to the service. Service availability is maintained for all the remaining days until the natural expiration of the period (monthly users 3 Italy).
6. Be sure to register using the same email and password used in the previous registration.

Powerful and easy to use, protects your smartphone from viruses, spywares and malicious applications that can make the phone unusable and/or may lead to data loss. Defenx runs invisibly in the background, scanning and protecting your device. However, after installation we recommend that you conduct a manual scan of your device.

Open the Defenx app and Press Virus Scanner.

Press the “Start Scanning” button to begin the process.

Defenx will scan your device and any attached storage units for malicious software. The results of the scan will be displayed at the end of the process.

If malware is found, don’t worry! Press the red image next to each item listed by Defenx to remove the item permanently or move to quarantine the selected item.

After launch, the user can activate the anti-theft features. This will protect your device in case it is lost or stolen.

To set up your anti-theft features, press the Anti-Theft menu option.

For each feature you would like to enable, check the “Off” switch to “On”.

Anti-Theft option is a solution for mobile devices that lets you lock the phone and wipe data remotely via Defenx Web Portal, ensuring the highest level of protection. Defenx Antitheft is also able to provide the current location of the device via the Web Portal, providing a possible means of recovering it. The anti-theft feature works only if the device GPS function is active. Of course Defenx recommends you seek the help of your local police in case of theft. Once you have set up Anti-Theft on your device, you’ve got some great options. Follow the steps below:

1. Go to http://portal.defenx.com/login and log into Web Portal from any Internet-connected computer or device (use your email address and password you used to register Defenx.)
2. Select your device from the dropdown menu at the top of the map
3. Select the action you’d like to perform: Remote Locate, Remote Lock or Remote Wipe.

Remote Geolocation : Find your device via GPS (GPS must be enabled on your device).

Remote Lock : Lock your device with a unique code to prevent unauthorized access.

Remote Wipe : Permanently delete all your personal data from your device.

Note: You do need to have Google Play Services installed/updated for pre-3.0 devices

Froyo and Gingerbread registration is implemented in Google Services Framework, using the Google account for registration. This has resulted in a lot of errors for people where the account was not in a good state.

Starting with ICS, GCM doesn't depend or uses the Google account - you can use it before you add an account or without any accounts.

In general terms, Android specifies: It uses an existing connection for Google services. For pre-3.0 devices, this requires users to set up their Google account on their mobile devices. A Google account is not a requirement on devices running Android 4.0.4 or higher. Install/update Google Play Services for pre-3.0 versions.

Anti-Spam offers complete control over which messages you want to accept or reject, providing a simple application that helps reduce the spam received from unknown numbers and the specified users.

To set up your antispam features, press the Anti-Spam menu option.

Go to Custom Settings menu option.

For each feature you would like to select antispam mode and unidentified sender.

Default requirements:

1. Selected antispam mode: Both
2. Selected 'Unidentified sender' option: Allow

Block number requirements:

1. Selected antispam mode: Both
2. Selected 'Unidentified sender' option: Block

Using a simple user interface, you can choose between 2 settings according to your filtering needs. You can simply use a blacklist to block messages from annoying senders or use a white list to ensure you receive only messages from approved senders.

Defenx AntiSpam offers control over which messages you want to accept or refuse, to minimize the spam you receive.

The Anti-Phishing module once activated will monitor all user browser activity. It supports both native Safari and Chrome.

To set up your Anti-Phishing features, press the Anti-Phishing menu option.

For each feature you would like to enable, check the “Off” switch to “On”.

When a user visits a page, based on domain and URL this module will create signatures that are sent in cloud to be checked. There are several feeds we are using today that create a large database with malicious locations. Once this is detected, mobile will block the page and will not allow user to see its content.

The Safe-Browsing module once activated will monitor all user browser activity.

To set up your Safe-Browsing features, press the Safe-Browsing menu option.

To enable the Safe-Browsing option that keeps you safe against malicious site you need to check the “Off” switch to “On”.

You can allow visiting a certain site from a prohibited category by adding its address to exclusions by pressing the "Manage Excluded Sites" from the above image.

Tap the menu option "Manage Safe-Browsing Categories" and select the categories that will be blocked.

When a user visits a page, based on domain and URL this module will create signatures that are sent in cloud to be checked and once this is detected, mobile will block the page and not allow user to see its content.

The purpose of the SIM Protection in Mobile Security Suite is to protect your device by alerting you if someone tampers with the SIM card.

To set up your SIM protection features, press the SIM PROTECTION menu option.

To enable the SIM Protection option that keeps you safe if your SIM card is changed when stolen you need to check the “Off” switch to “On”.

When you enable this feature, the SIM card which is present in the device is automatically added to the internal trusted list.

When the SIM card is replaced or the device is turned on without a SIM card, SIM Protection can send you the new phone number of the device (if it's available and if the new phone number can be retrieved from the OS) in an SMS message or email.

Defenx Mobile Security Suite will recognize the SIM card change and will send the new phone number, plus a default message, to the friend or family member’s phone number that you specified under the "Manage SIM protection recipients" menu option. The sender number of the SMS will be the phone number of the new SIM.

If you want to change the SIM card notification you need to tap the menu option "SIM Protection Notification" and set your own message notification.

After launch, the user can activate the anti-theft features. This will protect your device in case it is lost or stolen.

To set up your anti-theft features, press the Anti-Theft menu option.

To enable Geolocation feature click the switch in the Anti-Theft panel.

Defenx Anti-Theft will provide the current location of the device, allowing the owner to localize it. Defenx recommends you seek help from your local police in case of stolen device. The anti-theft feature works only if the device GPS function is active.

If you have set up Anti-Theft on your device, you can also use the online features. Follow the steps below:

1. Go to http://portal.defenx.com/login and log into Web Portal from any Internet-connected computer or device (use your email address and password you used to register Defenx.)

2. Select your device from the dropdown menu at the top of the map.

3. Select the action you’d like to perform: Remote Locate or Remote Message

Remote Geolocation: Find your device via GPS (GPS must be enabled on your device).

Remote Message: Send a message to your phone (You can use it in case you have lost it to contact the finder).

The Anti-Phishing module once activated will monitor all in-app browser activity.

To set up your Anti-Phishing features, press the Anti-Phishing menu option.

To enable Anti-Phishing feature enable it from the settings panel.

Each page that is visited by the user will be checked in the cloud for malicious content. In case such a page is detected, application will block the page so that the user remains protected.

The Safe-Browsing module once activated will monitor all in-app browser activity. Each page visited by the user is checked in the cloud against content type.

To set up your Safe-Browsing features, press the Safe-Browsing menu option.

To enable the Safe-Browsing option you need to check the “Off” switch to “On”.

Tap the menu option "Manage Safe-Browsing Categories" and select the categories that will be blocked.

When a user visits a page, application will check if that page is part of the categories selected. If so, the page will be blocked and its content will not be shown.

As a matter of policy, iOS apps run in a sandbox and have limited interactions with other apps. This is why the Defenx app cannot block suspicious sites in Safari or any other browser, to benefit of the added security you will have to use the Defenx supplied In-App Browser and disable any other browsing apps. Please follow this steps to restrict browsing with Safari:

1. Goto: Settings > General > Restrictions.
2. Click on Enable Restrictions.
3. Set a four digit Passcode and make sure you remember it.
4. In the Restrictions view, disable Safari and Deleting Apps by Sliding ON/OFF button to OFF.
5. Under the allowed content section select Apps, and choose 12+ or less age-based filtering for Apps, this will prevent from downloading another unfiltered browser app.
6. Remove any other browsers Apps from this device (Chrome, Opera, etc.), to ensure all surfing is done through the Defenx In-App Browser. Goto the Home Screen, press and hold the app icon for a few seconds, then tap the delete button.

To start browsing through the In-App Browser, press the Browser menu option.

Now, in our browser you can safely surf the internet.

If you have successfully installed Defenx, upon restart of the system, a window should pop up. Click on the left button 'Enter Key', paste the registration and confirm.

If the window didn't open automatically, you can open Defenx, click on Help section and then on Enter Key button.

Another option; right click on Defenx shield from the System Tray Icon Bar located in the right bottom corner (see images) an choose Register.

If you prefer you can also open the window by going to:(see image)

All programs -> Defenx SA -> Defenx 'product' -> Enter registration key

• window.png (200 KB)
• tray_icon.png (60 KB)
• try_icon2.png (100 KB)
• programs.png (300 KB)

In cases where malware prevents normal system operation and you cannot perform a system scan to detect and cure malicious objects (e.g. cannot perform Defenx Security Suite/Antivirus installation or the system cannot be even normally started), you can use bootable Defenx Live Disk. This disk allows to boot the computer and contains everything required to scan and disinfect the PC.

Defenx Live Disk can be created as one of the following:

1. Bootable USB disk
2. Bootable CD/DVD.

Creating bootable USB disk

1. Download self-extractive LiveDiskUsb.exe archive from Defenx web site.
2. Insert an empty formatted USB media into PC.
3. Run the downloaded LiveDiskUsb.exe file by right-clicking it and unpack its contents to a temporary folder.
4. In this folder, run the usb-install.exe application.
5. In the displayed window select the corresponding USB disk and click Install Live Disk. In the displayed dialog you will see the installation progress.
6. After completing the installation, restart your PC and boot it from USB disk.

Creating bootable CD/DVD

1. Download Defenx Live Disk ISO image from Defenx web site.
2. Burn the image onto an empty CD or DVD using any burning software./li>
3. Restart your PC and boot it from the created disk.

After booting from Defenx Live Disk, run the system scan and cure infected objects. When the system is successfully disinfected, you can restart your PC normally.

Defenx Security Suite and Defenx Antivirus are two concurrent products and can't be installed simultaneously on the same device.

Defenx Security Suite is the full product with all our features.

Defenx Antivirus is a sub-product of the Security Suite, because it includes less features one of which is Firewall.

If you have already installed one of the prodcts, the system won't let you install the other one; it will ask you to first unistall the previous product.

To Unistall Defenx, sign in to Windows in safe mode:

1. Go in the installation folder of Defenx
2. Find the file : clean.exe or you can download from (32 bit | 64 bit).
3. Run the file
4. Automatically start the removal process
5. After which it will restart the PC

To activate the software in 3 PC’s , must be use ever the same registration key (long key) receipt via mail after the activation process.

To regain the registration key there is 2 ways:

1. send an email to support@defenx.com, With the activation key.
2. send an email to support@defenx.com, with the name and email used in the activation form.

Obtain the registration key, you must be in possession of the activation key (25 characters), after which go on the Defenx website (www.defenx.com), and click on Activation; will get a form to fill.

If you have a specific application that is not certified but you value as trusted, you can change defenx rules to do a workaround so that is not blocked partially or totally.

Goto Advanced Settings -> Application Rules, double click on the application from the list. In the General tab you can allow all activities or set specific rules. In the other tabs you can set specify the specific rules if needed.

If the application wasn't in the list, choose Add and select it, you can the Edit it.

The version 9.2 of Defenx products is optimized to run on Windows 10 down to Windows XP. The only requirements for previous versions is to have installed the latest service pack.

If you still have compatibility problems you can use defenx previous versions.

Windows 7 -> 8.1

• Defenx Security Suite 9.1: 32 bit | 64 bit
• Defenx Antivirus 9.1: 32 bit | 64 bit

Windows XP/Vista

• Defenx Security Suite 7.6: 32 bit | 64 bit
• Defenx Antivirus 7.6: 32 bit | 64 bit

"Blue Screen" is an error caused by the crash of the operating system, following is explained how manage such issues.

Please save and send us "Windows System Information" file in the following manner:

1. Click on the Start button > All programs > Accessories > System tools > System information.
2. Make sure "System Summary" is selected.
3. Select File > Save and save file as *.nfo, not as text file. Save the file in the location that you can find quickly (desktop, for example).
4. Save the file.

In addition to these files, are require the Windows minidump (*.dmp) files that are usually located in C:\Windows\Minidump\ folder. These files contain information that will help us to determine the source of the blue screen.

If you have an issue can not be resolved, because of a possible bug, you will have to submit us Logs generated by the software.

Please follow the instructions bellow:

Note: If you cannot find the specified files, probably, you have the 'hide extensions for known file types' option selected.

Your report will be seen by our technical support center and actions will be taken to eliminate the problem with updates.

1. Open the product main window and click Settings - Advanced settings on the toolbar.
2. Select the Logs page and select the Enable logging check box.
3. Under Troubleshooting select the Log debugging information check box and specify the logging level 2.
4. Click Apply and OK.
5. Reproduce the problem by performing the same steps you did earlier that resulted in the error message or condition.
6. Immediately after the problem is reproduced, right-click the product system tray icon, and select Save and archive log-files. After you click it, the Feedback directory will be opened. The directory on Windows 10 is located at: C:\ProgramData\Defenx SA\Defenx (product)\Feedback\. The directory on earlier Windows systems and other languages may be different.
7. Create one archive file with the following three files: feedback.zip, configuration.conf and machine.ini (the last two files are stored in the product installation folder, C:\Program Files\Defenx\Defenx (product) by default).
8. To proceed to the feedback report, click this link: https://defenx.zendesk.com/hc/requests/new.
9. Fill in the form with a description of the issue and attach the file: [your archive file].zip, then Submit it.

Open Defenx GUI, click on settings button:

1. Go on Application Rule
2. Select the rule of Client mail (e.g. Outlook)
3. Click on Modify
4. In the modify rules window, click on Option
5. Disable filtering in Content filtering

You need to get the latest database version from another computer (which has Internet access) to be able to update it on an offline computer.

In this case you will have to create the latest database backup copy from the computer with the updated version.

Save a backup copy of the following files located in C:\WINDOWS\system32\Filt\

• *.SDB
• *.XML
• *.VDB

When you need to update or restore a database, follow this steps:

1. Disable self-protection―right-click the product system tray icon and select Disable Self-Protection.
2. To exit Defenx, right-click the product system tray icon and select Exit.
3. Copy over the backup files in the corresponding location folder.
4. Open Defenx normally and make sure the auto-protection is enabled.

Examples of most common problems concerning updates:

• Malware database update fails with an error.
• Malware database update goes successfully, however the malware database is still out-of-date.

The reasons of such program behaviour can be different. Please, make sure that you use the latest version of Defenx. You can download the latest version from here.

We recommend you to install the latest version of Defenx. We constantly develop the program, and most of the issues reported by our users are fixed in the newest version of our program. Installing the latest version excludes the problems which are already fixed.

If upgrading the version does not fix the problem, please, follow the instruction bellow:

1. Disable Self-Protection mode by right-clicking on system icon and selecting Disable Self-Protection.
2. Shutdown Defenx by right-clicking on the program icon in the system tray and selecting Exit.
3. Open the following folder: C:/Program Files/Defenx/Defenx (product)/update and remove all its content.
4. Start Defenx and Enable Self-Protection mode.
5. Try to update again.

If any of those suggestions did not work, please read the log files FAQ to learn how to submit a bug.

For those who use Defenx earlier versions, to resolve this issue, please check the following:

• Do you use a proxy server to access the network? If so, is it registered in Defenx Update settings?
• If you do not use a proxy server, select Do not use proxy server in Defenx Update settings and re-run the update.
• Do you use any Internet acceleration software (for example, OnSpeed)? If used together with Defenx, such programs can produce update issues.
• Does the aupdrun.exe process have sufficient rights to modify Defenx Firewall installation folder contents?
• Try to empty the C:\Program Files\Common Files\Agnitum Shared\aupdate\Downloaded Files folder.